MG Cannon continues to drive business forward
Customer Experience or Customer Service?
Haynes International Motor Museum was once again the backdrop for our third Customer Experience Conference with 20 Customer Advisors and Drivers, from six sites across the Group.
MG Cannon values synergy with other businesses and consequently secured Lucy Knight from Insight6 to deliver a training morning of engagement, interaction and the exchange of ideas. The concept of ‘write your own job description’ created some collective thinking across sites and demonstrated collaboration between all customer facing staff. The conclusion for ‘Why work for MG Cannon’ clearly reflected our Company ethos of being part of an extended team – Group wide, with comments such as Great Team Work, Friendly Environment, Caring Staff, Security, Friendly.
As a business, we’re proud to have a culture of empowering employees, and our values support the vision to provide our customers with a first-class brand experience. Investing in our customer advisors and drivers demonstrates that we continue to drive our business forward through commitment to staff at every level.
Lucy Knight – Customer Experience Director – insight6.com
“With proven links between employee engagement and customer experience it is so important to invest in training your people. Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. As 73% of buyers point to customer experience as an important factor in purchasing decisions this is a critical area of focus for MG Cannon.”
MG Cannon’s manufacturer approvals include:
Audi, Abarth, BMW, Citroen, DS, Dacia, Fiat, Honda, Hyundai, Kia, Isuzu, Mazda, Mercedes-Benz, Mercedes-Benz Vans, Mitsubishi, MINI, Nissan, Peugeot, Renault, Seat, Skoda, smart, SsangYong, Subaru, Suzuki, Tesla, Vauxhall, Volkswagen, Volkswagen Commercials and Volvo.
MG Cannon Accident Repair Centres – Dorchester, Gloucester, Plymouth, Salisbury, Swindon, Westbury
MGC Magic Centres – Bristol, Gloucester, Poole, Salisbury, Yeovil