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How To Take Images of The Damage On Your Car

Sending Images for Estimates - COVID-19

As a socially responsible company, nothing matters more to us than the safety of our valued customers and employees. 

Every aspect of our operation has been modified in some way and we are following the government advice to minimise social contact where possible by reducing the number of visitors to our premises. 

With this in mind, we are requesting all customers, where possible, to email us images of the damaged areas on their vehicle. Please follow the guidelines laid out below to do this.

Please Note: We understand more serious and hidden damage cannot always be estimated by photos alone. We will call you to arrange a safe appointment if this applies in the case of your repair after we have viewed your images.

Images required: The pictures can be taken from a camera or a smartphone.

  • Ø  Chassis or VIN number.
  •     This is normally found on a small strip in bottom corner of windscreen on the passenger side or on a sticker in the driver or passenger door jamb
  • Ø  Front and Rear number plate also showing any model badges on bonnet, boot or tailgate
  • Ø  Specific sub model badges on the side of the vehicle (normally on a wing or door)
  • Ø  Clear image of dashboard with the ignition turned on, showing the current mileage and any warning lights that are on
  • Ø  Images of the complete vehicle from about 2 metres away showing the complete damaged area to give us an impression of impact direction
  • Ø  Images of damaged areas, stood closer about 1 metre away so we understand extent of damage better
  • Ø  Images of specific close ups showing details of damaged parts and areas

Do’s and Don’ts - Our top tips to help you get the images we need.

  • Ø  Do make sure the vehicle is clean and parked in an open area so you can move around it
  • Ø  Do take pictures from different angles and distances, better we have a complete view
  • Ø  Do take plenty of pictures, normally 10-15 is about right, it’s better than having too few
  • Ø  Do keep the camera still to avoid blurred images, clear images mean we can zoom in
  • Ø  Don’t zoom in too far so we lose all context and idea of scale. It is easier for us to zoom in
  • Ø  Don’t have reflections in the pictures that disguise the damage
  • Ø  Don’t have photos that are too dark or do not show the true extent of the damage

Please provide your insurance company name and claim number if you are making a claim 

You can view full details of our Strict Vehicle Cleaning, Quarantine and Sanitisation Process at mgcannon.com/news so you can be assured our care for your safety continues while your vehicle is with us for repair.

Sample image gallery from two previous repairs as a photo guide for you:

Please Email images to your nearest MG Cannon Accident Repair Centre

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