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Vacancy - Retail Concierge - Salisbury

MG Cannon are multi award-winning, 'manufacturer approved', vehicle accident repair centres with sites in Dorchester, Gloucester, Plymouth, Salisbury, Swindon and Westbury. We have an opportunity for a ‘Retail Concierge’ to join our busy site in Salisbury. This is a newly created role which will suit confident, positive and people orientated professionals who enjoy delighting customers by providing a great customer experience.

Job responsibilities and duties:

  • Provide a friendly and professional first impression to all customers and visitors
  • Manage the customer’s experience from first contact to follow up after vehicle collection 
  • Collect and record accurate customer, incident and vehicle details and images
  • Liaise with estimating team to compile and provide repair methods and quotations
  • Set up new jobs and learn to create estimates for customers (full training provided)
  • Provide customers with information on additional services available to them
  • Explain the repair process to customers at drop off and collection
  • Maintain an understanding of work in progress status from daily team meetings
  • Keep customers updated on repair progress, customer requests and relevant points 
  • Arrange collections, drop offs, courtesy cars and deliveries for customers
  • Record all details and actions on company systems (full training provided)
  • Manage customer satisfaction, lifetime guarantee and repair certification processes
  • Attend vehicle manufacturer training both online and face to face at the training centres

Your Qualities and Skills:

  • Provide a professional experience, consistent with our approvals from brands including Mercedes-Benz, Tesla, BMW and Volkswagen Group
  • Have excellent interpersonal skills with an ability to build trusted relationships quickly
  • Ability to manage excellent and effective communications with a wide variety of people
  • Excellent phone, text, email and in person skills are of equal importance
  • Able to work as part of a team as well as on your own initiative when required
  • Be flexible in your approach and continually work to set the highest possible standards 
  • Have excellent administration, time management and organisational skills 

Key Objectives:

  • Ensure all customers and visitors receive a high quality, personalised experience 
  • Ensure that all information is professionally presented to customers in a timely manner
  • Ensure customers needs and requests are proactively managed throughout the repair
  • Ensure that your professional development training plan is maintained

We are committed to staff development and offer excellent training opportunities, a fast paced, friendly work environment. Mon-Fri 40 hours per week, competitive hourly rates, plus bonus scheme and pension.

If you would like to work for an employer who delivers what they promise, be part of a great team in a winning business which continues to grow, please apply now by emailing your CV to our Group HR Manager This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

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