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Vacancy - Central Customer Call Hub, Hybrid

MG Cannon are an award-winning manufacturer approved accident repair centre with six main manufacturer approved bodyshops and three Magic cosmetic repair centres, operating across ten counties, with 37 leading manufacturer brand approvals including Mercedes-Benz, BMW, Volkswagen Group, Volvo and Tesla.

At MG Cannon we believe in the value of our people and team culture and we’re keen to recruit, attract, motivate, develop and retain the best talent who can play a key role in our business and its continuing growth. 

Due to continued growth, we are looking for a Customer Service Advisor to join our newly created Customer Services Hub. This is a hybrid role with the base location being our Westbury site.’.

Are you passionate about delivering excellent and exceptional customer service?

Do you want to work with likeminded people?

Do you have excellent communication skills and are ready to love where you work? If the answer is yes, then we have the role for you.

 

About You:

  • Want to work in a fast-paced environment
  • Will be able to multitask
  • Have a professional and polite telephone manner
  • Experience in a similar role
  • Will be engaged in learning new systems and processes
  • Have the confidence to speak to customers and relay information
  • Show empathy and understanding to our customers
  • Engage with colleagues across all of our sites

About The Role:

  • Answer all incoming calls
  • Provide updates to the customer via telephone and email
  • Set up details on internal system
  • Arrange appointments for customers to visit relevant site for estimate
  • Liaise with sites on queries and appointments
  • Maximise awareness of using MG Cannon benefits to customers (full training on awareness will be given)
  • Instill confidence in the customer be demonstrating product and system knowledge

Job Types: Full-time, Permanent

Salary: From £9.50 per hour

Benefits include - 

• 22 days holiday, plus bank holidays

• Participation in the company pension scheme

For more information or to apply, please email your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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